> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hubtalk.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Started

> Quick start guide for using HubTalk AI v4.

# Getting Started with HubTalk AI v4

This guide helps you begin with HubTalk AI v4 in a few simple steps. It focuses on the user experience: creating an agent, testing it, and connecting it to your phone system or webhooks.

## Start with a clear goal

Begin by defining the main task your agent should solve:

* Answer customer questions
* Book appointments or handle reservations
* Route calls to the right team
* Collect customer details during a conversation

## Step 1: Open the Agents section

Go to the **Agents** page in the v4 section and create a new agent. Give it a name and describe the customer scenario it should handle.

<img src="https://mintcdn.com/hubtalk/cKl-cjuDGhk4sToG/images/v4_gs_step1_agents_list_en.png?fit=max&auto=format&n=cKl-cjuDGhk4sToG&q=85&s=795f3d9371b28e24bcc311d779ec23bd" alt="Agents section with the agent list and the Create agent button" width="1440" height="900" data-path="images/v4_gs_step1_agents_list_en.png" />

## Step 2: Configure the conversation

Set up your agent’s greeting, prompts, and response flow:

* Add a friendly greeting message
* Define how the agent should ask questions
* Add actions like transfer or end call when needed
* Use built-in prompts to keep the conversation natural

<img src="https://mintcdn.com/hubtalk/cKl-cjuDGhk4sToG/images/v4_gs_step2_conversation_setup_en.png?fit=max&auto=format&n=cKl-cjuDGhk4sToG&q=85&s=d03fbc7b1ef465a30bee4fe8d7ec5cd6" alt="Open Conversation node panel with the agent's greeting" width="1440" height="900" data-path="images/v4_gs_step2_conversation_setup_en.png" />

## Step 3: Test before launch

Use the built-in chat and voice testing tools to validate the agent:

* Try common customer requests
* Confirm the agent follows the expected path
* Make adjustments if the flow is unclear

<img src="https://mintcdn.com/hubtalk/cKl-cjuDGhk4sToG/images/v4_gs_step3_test_panel_en.png?fit=max&auto=format&n=cKl-cjuDGhk4sToG&q=85&s=830e9dcf53fe4811dd6d96145a30d80d" alt="Flow test panel during a chat run" width="1440" height="900" data-path="images/v4_gs_step3_test_panel_en.png" />

## Step 4: Connect voice and webhooks

When the agent is ready:

* Connect a phone number or SIP trunk in the **Telephony** section
* Configure a **webhook** to receive call data and analytics
* Review call results in the dashboard

<img src="https://mintcdn.com/hubtalk/cKl-cjuDGhk4sToG/images/v4_gs_step4_telephony_webhook_en.png?fit=max&auto=format&n=cKl-cjuDGhk4sToG&q=85&s=b4006505f6479ea43a25c12516de7c15" alt="SIP trunk route configuration: inbound and outbound directions" width="1440" height="900" data-path="images/v4_gs_step4_telephony_webhook_en.png" />

## Step 5: Review and improve

After the first tests:

* Check call transcripts and performance
* Tune prompts and handoff conditions
* Update the flow if customers ask unexpected questions

<img src="https://mintcdn.com/hubtalk/cKl-cjuDGhk4sToG/images/v4_gs_step5_history_review_en.png?fit=max&auto=format&n=cKl-cjuDGhk4sToG&q=85&s=abce7786c9225575efbacd76d3c9bda7" alt="Call detail with transcript, events, and metrics" width="1440" height="900" data-path="images/v4_gs_step5_history_review_en.png" />

## Where to go next

<CardGroup cols={2}>
  <Card title="Agent Configuration" icon="robot" href="/v4/platform/agents">
    Refine your agent’s conversation and actions.
  </Card>

  <Card title="Webhooks" icon="webhook" href="/v4/webhooks">
    Enable integrations with your internal systems.
  </Card>
</CardGroup>