> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hubtalk.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Reports: how to download

> What goes into the file, the build queue and which period is exported.

# Reports: how to download

Use **Download report** to export the filtered history as a table (one row per call) for offline analysis in Excel or a BI tool. Reports are generated as CSV or XLSX files; the XLSX format also includes a summary sheet with totals, a breakdown by status and health, success rate, and average duration. A report always covers the same set of calls as the current history filters.

## Report queue

Reports are generated in the background so large exports don't block the page. The **Reports** button opens the panel of previously prepared reports:

* a new report starts as **pending**, then **processing**, and finally **done** or **failed**;
* reports don't wait for analytics to finish — calls whose analytics aren't ready yet are included with empty analytics columns;
* the list shows the **start time, finish time and duration** of the build, so you can see whether a report is slow or the queue is stuck;
* a report running longer than half an hour is marked **taking longer than usual** and keeps going;
* at six hours the build is cancelled with the reason **time exceeded**: the queue slot is freed and the half-built file is not published. Such a report can be built again with a narrower period or fewer columns;
* once a report is **done**, download it from the panel. You don't have to wait with the panel open: when it is ready the dashboard shows a pop-up notification with the download link, and on failure one with the reason. The notification only lives in an open tab — close the dashboard and nothing arrives, though the report is still built;
* download links expire after a retention period; an expired report shows as **expired** and must be generated again.

#### Which period is exported

A report inherits the period from the History filter, and the form itself has **From** and **To** fields so you can adjust it without leaving the dialog. That matters most on a campaign page: there is no History filter there, so the export period is set in the report dialog itself.

**When no period is set anywhere, the report takes the last 30 days.** The form says so in a line, and the **whole history** toggle exports everything.

<Note>
  As soon as the period is edited in the form, or the 30-day default is in effect, the estimated row count stops being shown: it was computed for a different selection, and showing it on would be a lie.
</Note>

<Warning>
  **Two heavy reports can occupy the queue.** Reports are built in a shared pool: two unfiltered reports take both slots while a one-row report waits its turn. The time thresholds limit that situation without removing it — the most reliable way to get a file quickly is a narrower period and fewer columns.
</Warning>